FAQ
Frequently Asked Questions
Find answers to the most common questions about booking and experiences. pro, mea aperiam
FAQ
To book an experience, please submit an Availability Request through the experience page.
If you already have a preferred date, we will first check availability with the experience provider and get back to you.
Please note that submitting an Availability Request does not confirm your reservation. Your booking is confirmed only after availability has been confirmed and payment has been completed.
Payment is required in advance via PayPal.
Your reservation will be confirmed once your payment has been received.
Cancellation policies vary depending on the experience.
Please check the cancellation policy on the individual experience page before making your booking.
If your cancellation is eligible for a refund according to the cancellation policy, we will refund the applicable amount.
Please note that PayPal transaction fees are non-refundable and will be deducted from your refund.
FIEJA does not provide transportation to or from the meeting point.
Please make your own way to the meeting location using public transportation, a taxi, or a rental car.
Most experiences are conducted in Japanese with English interpretation provided.
Language availability varies depending on the experience, so please check the individual experience page for details.
Please contact us at least 7 days before your preferred date.
Some experiences may require a longer booking period, so we recommend contacting us as early as possible.
The FIEJA office is closed on Saturdays, Sundays, and Japanese national holidays.
During these periods, we may not be able to respond to inquiries until the next business day.